It’s about talent management making a difference to business performance
Fairsail enables organisations to select, inspire and develop talent in support of business goals. Designed by HR people to cover the complete talent continuum from selection through to succession . From pre-hire to retire, Fairsail is a single simple solution for all talent management needs. Our applications help you select the right people, faster, easier, consistently and with greater cost and time efficiency. We help you motivate your teams and improve engagement, leading to greater job satisfaction, retention and productivity. We help you develop your teams so they contribute more and for longer.
The demand we are experiencing for our applications has resulted in the need to expand our delivery team and we are now looking for a Client Support Analyst who can contribute to the continued success and expansion of the company. You will be an experienced support or system administrator with at least 3 years experience of supporting either external customers or within a large company. With a combination of functional knowledge and technical skills, particularly in the web-based applications space you will be able to lead customers through the various stages of supporting customers in a confident and timely manner.
Specifically you will need to have:
- Educated to degree level or higher
- In depth technical knowledge of systems and desktop applications (e.g. Excel).
- Facilitating senior level analysis workshops whilst inspiring knowledge and confidence to the client
- In depth knowledge of the spectrum of HR applications and workflows
- Certified salesforce.com Advance Administrator and/or Developer
- Ability to deliver training where necessary, either one to one or in groups.
- Able to deliver new work and resolve issues within agreed timescales.
- Highly responsive to requests and able to thrive under pressure.
- Self reliance and a desire to work in a start-up organisation
- Experience of system implementation, from specification of needs to acceptance testing.
- Experience of system testing.
Based from our Reading offices, you can expect to be travelling a significant amount of time so this should be something that appeals!
To apply send us an email containing your CV, with the reference VN003 on its own in the subject line to apply@fairsail.com
