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Privacy Statement
Fairsail and Salesforce.com
Fairsail is an OEM partner of Salesforce.com. All services offered by Fairsail are powered and hosted by Salesforce.com. Both Fairsail and Salesforce.com operate under very similar privacy and service agreements. For information on the Salesforce.com part of this please view the Salesforce.com Privacy Statement.
If you have questions or concerns regarding this statement, you should first contact Fairsail's security administrator by email at support@fairsail.com.
US Safe Harbor and EU Data Protection Directive
Any information you provide will be treated in accordance with Directive
95/46/EC of the European Parliament and of the Council of 24 October 1995 on the
protection of individuals with regard to the processing of personal data and on
the free movement of such data (the "EU Data Protection Directive"), and any
implementing and/or amending legislation as may be adopted in EU Member States
from time to time, as well as the Swiss Data Protection Act of 19 June 1999 and
any implementing and/or amending legislation that may be adopted from time to
time.
This privacy statement complies with the US Safe Harbor framework under the
EU Data Protection Directive. In addition, Salesforce.com self-certifies
compliance with the US Safe Harbor framework to the U.S. Department of Commerce.
Fairsail Privacy Statement:
Fairsail Limited has created this privacy statement ("Statement") in order to demonstrate our commitment to customer privacy. Privacy on the Fairsail web site (the "Site") is of great importance to us. Because we gather important information from our visitors and customers, we have established this Statement as a means to communicate our information gathering and dissemination practices. We reserve the right to change this Statement and will provide notification of the change at least thirty (30) business days prior to the change taking effect.
Collected Information:
We require customers who register to use the services offered on our Site
(collectively, the "Service") to give us contact information, such as their
name, company name, address, phone number, and e-mail address, and financial
qualification and billing information, such as billing name and address, credit
card number, and the number of users within the organization that will be using
the Service. At the time you express interest in attaining additional
information, or when you register for the Service, we may also ask for
additional personal information, such as title, department name, fax number, or
additional company information, such as annual revenues, number of employees, or
industry. Customers can opt out of providing this additional information by not
entering it when asked. Customers can update or remove their personal
information at any time by logging into the Website and editing their Personal
Information within Setup. Customers can view their updated profile to confirm
their edits have been made.
Fairsail uses the information that we collect to set up the Service
for individuals and their organizations. We may also use the information to
contact customers to further discuss customer interest in our company, the
Service that we provide, and to send information regarding our company or
partners, such as promotions and events. Customers are invited to receive an
email newsletter by providing an email address. Customer email addresses and any
personal customer information will not be distributed or shared with third
parties (except where hosted by Salesforce.com). Customers can opt out of being contacted by us, or receiving such
information from us, at any time by sending an email to support@fairsail.com.
Separately, customers are also asked to provide an email address when
registering for the Service, in order to receive a username and password. We may
also email information regarding updates to the Service or company, and will
send a Customer Newsletter. Again, email will not be distributed or shared and
customers can opt out of receiving any communication by emailing
support@fairsail.com at the time it is distributed, or at the time any
customer registers for the Service.
Except as we explicitly state at the time we request information, or as
provided for in the Fairsail Master Subscription Agreement, we do not
disclose to third parties the information provided (except where hosted by
Salesforce.com). All financial and billing
information that we collect through the Site is used solely to check the
qualifications of prospective customers and to bill for the Service. This
billing information is not used by Fairsail for marketing or promotional
purposes. Fairsail uses a third-party intermediary to manage the credit
card processing. This intermediary is solely a link in the distribution chain,
and is not permitted to store, retain, or use the information provided, except
for the sole purpose of credit card processing. Other third parties, such as
content providers, may provide content on the web Site but they are not
permitted to collect any information nor does Fairsail share user
information with these parties.
Customers of the Service will be using the Site to host data and
information ("Data"). Fairsail will not review, share, distribute, print,
or reference any such Data except as provided in the Fairsail Master
Subscription Agreement, or as may be required by law. Individual records may at
times be viewed or accessed only for the purpose of resolving a problem, support
issue, or suspected violation of the Master Subscription Agreement, or as may be
required by law. Of course, customers are responsible for maintaining the
confidentiality and security of their user registration and password.
Fairsail may also collect certain information from visitors to and
customers of the Site, such as Internet addresses. This information is logged to
help diagnose technical problems, and to administer our Site in order to
constantly improve the quality of the Service. We may also track and analyze
non-identifying and aggregate usage and volume statistical information from our
visitors and customers and provide such information to third parties.
If a user elects to use our referral service for informing a friend about
our site, we ask them for the friend's name and email address. Fairsail
will automatically send the friend a one-time email inviting them to visit the
site. Fairsail does not store this information.
Cookies:
When you interact with the Fairsail Website we strive to make that
experience easy and meaningful. When you come to our Web site, our Web server
sends a cookie to your computer. Cookies are files that Web browsers place on a
computer's hard drive and are used to tell us whether customers and visitors
have visited the Site previously.
Standing alone, cookies do not identify you personally. They merely
recognize your browser. Unless you choose to identify yourself to
Fairsail, either by responding to a promotional offer, opening an account,
or registering for a 30-day Test Drive, you remain anonymous to Fairsail.
Cookies come in two flavours: session and persistent-based. Session cookies
exist only during an online session. They disappear from your computer
when you close your browser software or turn off your computer. Persistent
cookies remain on your computer after you've closed your browser or turned off
your computer. They include such information as a unique identifier for your
browser.
Fairsail uses session cookies containing encrypted information to
allow the system to uniquely identify you while you are logged in. This
information allows Fairsail to process your online transactions and
requests. Session cookies help us make sure you are who you say you are after
you've logged in and are required in order to use the Fairsail
application. Fairsail uses persistent cookies, that only
Fairsail can read and use, to identify the fact that you are a
Fairsail customer or prior Fairsail Website visitor (whatever the
case may be). We are especially careful about the security and confidentiality
of the information stored in persistent cookies. For example, we do not store
account numbers or passwords in persistent cookies. Users who disable
their Web browsers' ability to accept cookies will be able to browse our Website
but will not be able to successfully use our Service.
Third Party Cookies: We may from time to time engage third parties
to track and analyze non-personally identifiable usage and volume statistical
information from visitors to our website to help us administer our website and
improve its quality. Such third parties may use cookies to help track
visitor behaviour. Such cookies will not be used to associate individual
website visitors to any personally identifiable information. All data
collected by such third parties on behalf of Fairsail is used only to
provide us with information on site usage and is not shared with any other third
parties.
Third-Party Sites:
The Site contains links to other web sites. Fairsail is not responsible for the privacy practices or the content of these other web sites. Customers and visitors will need to check the policy statement of these others web sites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.
Salesforce.com is a special partner of Fairsail and hosts the service provided by Fairsail. Both Fairsail and Salesforce.com operate under very similar privacy and service agreements. For information on the Salesforce.com part of this please view the Salesforce.com Privacy Statement.
Security:
Our Site has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When our Site is accessed using Netscape Navigator, or Microsoft Internet Explorer versions 5.5 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that Data is safe, secure, and available only to you. Fairsail also implements an advanced security method based on dynamic data and encoded session identifications, and hosts the Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, Fairsail provides unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data.
Opt-Out Policy:
Fairsail offers its visitors and customers a means to choose how we may use information provided. If, at any time after registering for information or ordering the Service, you change your mind about receiving information from us or about sharing your information with third parties, send us a request specifying your new choice. Simply send your request to support@fairsail.com.
Correcting & Updating Your Information:
If customers need to update or change registration information they may do so by editing the user or organization record. To update a User Profile, log on to Fairsail and select Setup to add or update information. To update Organization's data, log on to Fairsail and select Organization Setup. To update billing information please email support@fairsail.com or call +44 118 900 1570. To discontinue the Service and to have data returned, email support@fairsail.com or call +44 118 900 1570. Fairsail will respond to your correction or update request within at most 30 days from the date of your request.
Additional Information:
Questions regarding this Statement or the practices of this Site should be directed to Fairsail's Security Administrator by e-mailing such questions to support@fairsail.com