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Tips: Skills and Knowledge
Mapping the skills of your team against current and future requirements can identify skills gaps.
• Use rating scale descriptions that are tailored to the skill.
• Avoid rating scales based purely on months or years of experience.
• Avoid rating scales that force applicants to compare themselves to others.
• Get subject matter expert input.
The starting point is to know what skills and talents your team member has.
Put together a skills portfolio of all their skills that captures all their experience to date by thinking of their achievements
• Match the skills against the skills required for the role.
• What evidence can the team member give?
• Choose the rating that best describes the ability of the team member against the skill – NOTE this needs to be absolute in relation to the skills being assessed and NOT in comparison to their peers or your current job grade
Examples of Skills
• Problem solving skills
• Time management
• Foreign languages
• Product knowledge
Make sure you have a framework that captures the meanings of the different rating scales i.e. product knowledge
Basic
• Basic working knowledge of systems & concepts
• Applies knowledge in generally routine or standard situations
Intermediate
• Sound Knowledge of systems & concepts
• Able to apply knowledge in solving basic problems,
• Is aware of, and demonstrates through work practices that he/she is keeping abreast of, development in the relevant discipline
Fully Skilled
• Sound Knowledge of systems & concepts
• Deals confidently with complex technical problems
• Is proactive in keeping current with new tools, methods and techniques in the relevant discipline
• May serve as an internal resource for the relevant discipline
Expert
• Expert Knowledge in advanced concepts
• Deals confidently & creatively with complex technical problems, presenting different technical scenarios and approaches
• Specialist knowledge with minimum preparation
• Shares new knowledge proactively with others
N/A
• No or not applicable knowledge
How to Write the Skills Relating to the Team Member
Basic
I have basic understanding and know how to write computer code. I am able to use the current search utilities to find information.
Intermediate
I've done backups and recoveries myself. I understand the different types of backup and can solve basic problems.
Fully Skilled
I've done all type of backup many times. I can perform complex recovery and solve most of the issues relating to it with the relevant resources and tools. I may serve as an internal resource to deal with backup and recovery issues.
Expert
I know everything about backup & recovery including its internals, I am capable of writing backup & recovery procedures and able to solve any problems with the right tools and resources. I share my knowledge with others through presenting programmes